03 What We Found

We tested every page a parent, donor, job seeker, or caseworker would visit. We tried to donate, find services, apply for a job, and buy event tickets — using only a keyboard. Every single journey failed. Across 12 pages, we documented 43 distinct barriers. Here's what the site looks like from the outside.

At a Glance The Numbers

The bottom line: A person using only a keyboard — the way many people with motor disabilities or blindness navigate — cannot complete a single meaningful task on laradon.org. Not donating. Not finding services. Not applying for a job. Not buying event tickets. The site is approximately 25% compliant with the standard all three converging laws require.
43
Total Barriers
10
Critical
20
Major
0 / 4
Journeys Pass
~25%
Compliance

12 pages audited across multiple independent reviews. 23 pre-seeded issues were cross-verified, 20 new ones discovered. After deduplication: 43 unique findings. Three out of four applicable WCAG 2.2 AA success criteria are not met. See the complete master table for every finding mapped to its WCAG criterion, severity, and source.

Journeys Four Critical Tasks — All Fail

The four most important things someone does on laradon.org were tested with keyboard-only navigation. All four failed.

Donate
FAIL
No skip link, FastAction modals trap keyboard, invisible focus
~40 tab stops to reach content
Find Services
laradon.org (Homepage)
FAIL
Hover-only dropdown menus, no search, contact buried
~35 tab stops to reach content
Apply for Job
FAIL
Cookie banner traps focus, form lacks labels
~25 tab stops to reach content
Buy Tickets
FAIL
Calendar requires mouse, timer can't pause
~30 tab stops to reach content

Method How We Got to 43

Cross-verification: 23 pre-seeded issues checked by two independent audit tools — 17 confirmed, 3 likely, 2 untestable, 1 unverified. Then 20 new issues discovered across three audits. After deduplication: 43 unique findings.

Pages audited: Homepage, Donations, Foundation, Ways to Give, Contact, School, Adult Day, Careers, Events, Volunteer, Blog, FAQs.

Top 10 The Most Urgent Findings

1
No accessibility statement Critical
The /about/ page has ADA/Title VI content but it only covers transportation. No feedback channel exists. A hidden page at /careers-2/ mentions accessibility but is not linked.
Site-wide · Legal — no "safety valve." Frustrated users have no option but filing complaints.
2
Lorem ipsum on the homepage Critical
Latin placeholder text in the Events section — Lorem ipsum dolor sit amet… visible to every visitor.
Homepage · SC 1.1.1 · IDD users ("cognitive trap"), donors, funders — signals QA failure
3
No skip-to-content link Critical
Users must tab through 100+ header links on every page. Duplicate nav DOM (mobile + desktop both rendered) doubles the count.
All pages · SC 2.4.1 · All keyboard/switch users — the "keystroke tax"
4
Hover-only dropdown menus Critical
Submenus open on :hover only. No Enter/Space handler, no aria-expanded, no aria-haspopup. Keyboard users cannot access sub-pages at all.
Global nav · SC 2.1.1, 2.4.7 · All keyboard users — blocks access to Services, Programs
5
4 broken contact links Critical
CEO email empty mailto:; Foundation email empty; McCloud → wrong person (Schmidt); Keenan White → mailtokeenan.white@ appends to URL → 404.
Contact Us · SC 2.4.4 · Everyone seeking help — families in crisis hit dead ends
6
Focus indicators overridden Critical
Custom CSS replaces default browser focus styles with invisible outlines. Tabbing through the page shows no visible indicator of position.
All pages · SC 2.4.7 · All keyboard users — navigation is "blind"
7
Duplicate nav DOM Critical
Both mobile and desktop navigation are rendered in the DOM. The hidden menu lacks aria-hidden="true", so screen readers announce all links twice.
All pages · SC 1.3.1, 2.4.1 · Screen reader users — double-announced navigation
8
Countdown timer, no pause Major
Rapidly changing digits on donation pages. No pause button, no prefers-reduced-motion check.
Donations, Ways to Give · SC 2.2.1 · Seizure risk, autistic users ("visual shout"), anxiety
9
EveryAction donation form inaccessible High Risk
Embedded in an <iframe> that neither audit tool could inspect. FastAction loads repeated modals; errors not announced to screen readers. No public VPAT found.
Donations · SC 4.1.2 · All donors using assistive technology
10
Accessibility overlay present Major
Blue wheelchair icon on all pages. Overlays are litigation targets; they don't fix underlying issues and may interfere with assistive technology. FTC has penalized overlay vendors.
All pages · Best practice · Signals false compliance; creates legal exposure

See All 43 Findings for the complete master table including all 23 pre-seeded issues and 20 newly discovered issues.

Contrast Color Contrast Spot-Check

The interactive audit performed spot-checks on key elements. A full contrast sweep was planned but was not completed — professional follow-up testing recommended.

ElementForegroundBackgroundRatioAA (4.5:1)?
Hero banner body text#FFFFFF#2C2E39~5.5:1✓ Pass
"Donate Now" button#000000#B7E4A0~4.0:1Borderline — may fail small text
Nav links (blue on green)#002399#4BB34A~3.4:1✗ FAILS AA
Footer links#B2B3B8#191932~5.0:1✓ Pass
Social icon glyphs#FFFFFF#7A1F3D~5.0:1✓ Pass

The navigation link failure is site-wide — blue text on green background at 3.4:1 affects every page, every user with low vision. This is a WCAG 1.4.3 violation.

Platform Technical Stack

Understanding the tech stack explains why many of these issues exist:

ComponentDetailAccessibility Impact
CMSWordPressAccessible core, but heavily dependent on theme/builder
Page BuilderElementorKnown heading/landmark issues; generates complex DOM; limited keyboard support in widgets
DeveloperPoint A Solutions (Denver)No accessibility mention on their site. Same Elementor bugs on their own homepage. Shipped lorem ipsum to production.
DonationsEveryAction (Bonterra) — iframe embedNo public VPAT for donation forms. Bonterra claims WCAG 2.0 AA for Apricot (wrong product).
Planned GivingFreeWill✓ 4 VPATs, a11y statement — model vendor. But linked via HTTP not HTTPS.
JobsApplyToJobCookie banner traps focus; no VPAT found

Gaps What We Couldn't Test

One supplemental audit was assigned 10 follow-up tasks but did not complete its WCAG audit. Eight of ten planned gap-fills remain unaddressed. These gaps must be covered in professional testing.

Vendor Claim Contradiction One supplemental audit stated that the EveryAction/FastAction donation portal "ensures a secure and accessible streamlined payment process." This directly contradicts interactive testing, which documented repeated modals, unannounced errors, and keyboard traps. The live browsing test is authoritative — marketing claims do not equal accessibility.